Please contact firstname.lastname@example.org with your order number/delivery note number. We will require proof of damaged product via a photo sent to this email address. Please try to take the photo in its original packaging and as soon as you have received the package.
If the parcel is clearly damaged when the carrier arrives at your address, you can refuse delivery. We will be notified of this and the reason for the refusal by the carrier. Send us an email letting us know whether you would like a replacement or a refund and we will do our best to accommodate your requests as quickly as possible.