FAQ

Can I change my order afterwards?

Unfortunately, it is not possible to change your order after this has been placed.

Can I order without registration?

Yes, simply order from the web shop without registering.

Age Verification

In line with the Licensing Act 2003 we operate a challenge 25 policy upon delivery. Please note that parcels cannot be left with people under the age of 18.

Do the jars break often?

No, we use tested, shipping-safe cartons and have reliable courier partners.

On the unlikely occasion you receive damaged goods, please use our contact form and our customer service team will organise a replacement or a refund for you. 

I can no longer log in to my account

We have revised our online shop. You have to create a new account. If you use your old email address, your new account will be automatically linked to your old one.

What happens if goods arrive damaged?

Please use the contact form below and add your order number/delivery note number. We will require proof of damaged product via a photo sent to this email address. Please try to take the photo in its original packaging and as soon as you have received the package.

If the parcel is clearly damaged when the courier arrives at your address, you can refuse delivery. Send us an email letting us know whether you would like a replacement or a refund and we will do our best to accommodate your requests as quickly as possible.