FAQ

Is it possible to pre-order?

Unfortunately, pre-orders are not yet possible. If you subscribe to the newsletter, you will always be informed about our latest offers.

What do I have to keep in mind with the promoti...

The promotions are only available for a certain period of time and cannot be combined with discount codes or other promotions. You will be informed of all the important details...

Which payment methods do you accept?

We accept Mastercard, Maestro, Amex, Visa, PayPal as well as Sofortüberweisung (Klarna), Shop Pay, Google Pay and Giropay. Purchase on account is possible via Klarna.

Do you offer returns for the glasses?

Unfortunately, we do not currently offer returns for the glasses. Additionally, for hygienic reasons, it is not possible to refill the glasses. Are there alternative ways to reuse the glasses?...

How can I make a return?

In the case of a return, please contact our support team. We will review your request and, in the case of a complaint, replace the package.

What should I do if I received the wrong products?

It can happen that there was a mix-up in an order and you did not receive the correct products. In that case, please contact our support team with your order...